STUDIO POLICIES + ETIQUETTE

Late Policy: There is a 10 minute grace period. If you arrive more that 10 minutes late, a $10 late fee will be applied with the possibility of an incomplete service. If you are more than 20 minutes late, your appointment will be forfeited. Please notify me if you need extra time to arrive (via Instagram DMs or text works perfectly).

Cancellation Policy: Please give as much notice when cancelling your appointment. Life happens. 24 hour notice is required. Same day cancellations will be charged 100% of the total service fee.

Payment Policy: I accept the following payment methods: major credit and debit cards, cash, Apple Pay, and e-transfer.

No Show Policy: No shows will be charged the full service fee.

Refill Policy: The natural lash cycle causes growth as well as shedding to occur, so to ensure fullness at all times, please aim to rebook your refill at 2 weeks or 3 weeks max. If you book a 3+ week fill, there is a possibility your appointment will be cancelled and rebooked as a full set.

Foreign Refill Policy: I do offer foreign fills. Your set must comply by the above Refill Policy. Please get in contact with me before booking an appointment if you have eyelash extensions from a different artist.

3 Day Policy: Each client is entitled to a free 45 minute touch up within 3 days of their initial set. If you have any issues, get in contact as soon as possible.

Guests Policy: One guest is permitted during appointment time. Please no young children or babies as my space must remain quiet. Additional guests will be turned away.

Refund Policy: Soft Heart Studios does not issue refunds for services as your payment is for the time and product your artist has used. No exceptions.

Allergy Policy: In the event an allergic reaction occurs, I recommend seeking medical attention first and foremost. If desired or recommended by a medical professional, a complimentary removal will be provided. However, per the Refund Policy, once the service has been completed, no refunds can be issued.